Out of hours arrangements

When the surgery is closed (see home page for our opening hours) you will need to contact BrisDoc (Bristol South Doctors Cooperative) on 0845 121 0209 if you want medical attention. You can only access this service by telephone. Please remember BriSDoc will only deal with emergency medical problems - they do not possess your medical records.

Brisdoc is based at the South Bristol Walk In Centre in Knowle West Health Park. They will only see patients after they have first spoken to them on the phone. When you ring Brisdoc, the receptionist will take a contact telephone number. A doctor will ring you back (usually within an hour, but on busy days there may be a delay). There are a number of possible outcomes

• Telephone advice can often be sufficient.
• Telephone advice plus prescription, which can be collected from the reception desk at the Knowle Walk-in Centre. (See directions and map below)
• Invitation to attend the Knowle West Health Park to be seen by the doctor. (Brisdoc use the same premises as the South Bristol Walk In Centre, but they are a separate service - see bottom of page for Walk In Centre information) | Map | Directions
• A visit. The BriSdoc doctor may choose to visit you. They will normally give you a rough indication of how long you will have to wait.

Other options

If you feel you need medical attention it is best to access the BriSdoc service, as above. However, there are alternatives that may be more appropriate in certain circumstances, as follows:

NHS Direct

This is a telephone advice service staffed by highly trained nurses, able to give high quality medical advice for a wide range of conditions. Ring 0845 4647 to speak to an adviser, or you could visit their website by clicking the link on the left. The website has a health encyclopedia, and advice on managing a range of self-limiting medical conditions.

NHS Walk-In Centres

Walk-in centres are staffed by highly trained nurses, able to advise on a wide range of medical conditions, including minor injuries. There are two Walk-in Centres in Bristol. To be seen simply attend and book yourself in at the reception desk.

Bristol (South) NHS Walk-In Centre | Map | Directions

5 Knowle West Health Park,
Downton Road
Knowle
Bristol,
BS4 1WH
Telephone: 0117 903 0000
Weblink
(open 9am - 9pm, 7 days a week)

Bristol City Walk-In Centre | Map

35 Broad Street,
Bristol,
Avon,
BS1 2EZ
Telephone: 0117 906 9610
Weblink
(in Bristol City Centre open 8am - 8pm Monday - Saturday, 10am - 6pm Sunday)

Casualty Departments

If there is an injury involving trauma then it may be best to go directly to casualty, particularly if you have a wound that may need stitching, or if you feel you may have broken a bone.